Ground Transport Operators

Townsville Airport Ground Transport Gateway

Townsville Airport has designated a ground transport area for dropping off and picking up passengers at the front of the terminal. Access to this lane is secured by an Radio Frequency Identification Device (RFID) and boom gate system. This area and access system form the Townsville Airport Ground Transport Gateway.

Who is required to use the Townsville Airport Ground Transport Gateway?

All drivers of taxis and commercial vehicle operators (bus, shuttle, limousine) wishing to access the Townsville Airport ground transport area, including the front of terminal lane.

How does the Townsville Airport Ground Transport Gateway work?

The Ground Transport Gateway operates in a similar manner to an electronic tolling system where the vehicle is identified and billed via an electronic RFID which sits on the windscreen of the vehicle.

The RFID is linked to an online account which is debited for fees incurred when accessing the boom gate restricted area. Visits are recorded by the RFID readers which are located at the entry and exit to the ground transport area.

New Ground Transport Operators

If you are a commercial vehicle operator who uses or wishes to use the airport facilities to collect or drop of passengers at the front of the terminal, please refer to the ground transport sign-up process at the bottom of this page.

Existing Operators

If you are an existing driver or ground transport operator and have a query regarding your RFID or online account, please email groundtransport@tsvairport.com.au or call (07) 5589 1110, Monday to Friday between 8:30am – 5:00pm.

USEFUL RESOURCES

Customer Experience Training

ParkCharge - How to Guide

Ground Transport Operator Training

Driver Terms and Conditions

GROUND TRANSPORT

A variety of ground transport operators are utilised to safely and efficiently move customers to and from Townsville Airport. These include, shuttle buses, taxis, courtesy coaches, ride share, limousines and charter buses.

All Ground Transport operators must ensure they are registered, approved and have an RFID sticker on their vehicle to gain access to Ground Transport Facilities.

Registration as a Ground Transport Operator at Townsville Airport is through the Ground Transport Gateway. Please click on the links below for information and access.

Ground Transport Gateway Login